Shipping and Return Policy
Damage during Shipment: Customers are responsible for inspection of their merchandise when they receive it. If there is obvious damage to the carton, check the contents before you accept them. If there is damage, notify the delivery service and file a claim. Keep the damaged shipping carton and contents so as to show the shipping service. If you are not present at the time of delivery, immediately inspect the contents as soon as possible and notify the shipping service if there is a problem. If you are told by the shipping service to contact us, we will need a claim number or equivalent in order to help you resolve the matter as efficiently as possible.
Missing Shipment: In your shipment does not arrive, please call us so we can follow-up with the shipping service. If they have documentation that your shipment was delivered to you, we will not be responsible for missing items in the shipment. If you provide us with the wrong shipping address, we will not be held liable for a delivery to the wrong address. Once the shipment leaves the distribution warehouse, the risk and ownership of the merchandise being shipped belongs to you the customer.All shipments over $250 are insured and included in shipping and handling.
Shipping Exceptions:Shipping and handling charges are as follows, in the United States.
$1.50 per item plus $6.00 handling unless otherwise quoted
All return shipping charges, reshipping for order replacement or exchanges, are the responsibility of the customer. To accept return shipments, all merchandise over $10.00 must be insured.
Returns: All returns must be approved in advance by Sculpting Beauty. There will be a 25% restocking fee for all “In Stock” items that are returned in “like new” condition. All returnable items must be in their original carton (box) and packing with all paper work with the items in their original “new” condition. NO REFUNDS on any product that has been opened, any products received with covering wrap removed or any sign of usage will be destroyed and no refund made. We are not responsible to return any item that has been opened.
As stated above, all return shipments are the responsibility of the customer, and there will be no refund made for shipping costs on returned merchandise.
